Social Security Administration Commissioner Frank Bisinjano is updating for the work of the “Countdown of Klaman” agency.
Social Insurance Administration Commissioner (SAA) Frank Bisinjano highlighted the agency’s improvements on Wednesday, predicting a significant increase in scheduled meetings, greater employee morals and faster call response times.
“I was in the office area The island of Staten Yesterday with a councilor (Nicole) Maliotakis, and the staff is thrilled, “Bisinjano on Wednesday at” Fox Business “of” Klaman “.
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The look marked the first public remarks of Bisinjano from the release in a letter on Monday’s criticism of “bad management” flattened by Senna. Elizabeth WarrenD-mass., Agency changes in its customer service practices.
Nominated at Frank Bisinano, US President Donald Trump’s candidate to be the Social Security Administration Commissioner, arrives to testify at his Senate Finance Committee’s hearing in the Senate Building on March 25, 2025, in Washingt. (Kevin Diet / Getty Pictures / Getty Pictures)
Biminano defended his mandate on Wednesday and called the allegations “incorrect”.
He stated Improvements in the SAANoting that 40% of field office visits are now scheduled in advance – from scratch just 18 months ago. He also said that the average response time to the agency’s phone call is 7.6 minutes in July, down from Last year’s average of 27.6 minutes below the previously confirmed commissioner.
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“We respond to 33% more phone calls. Our callers are waiting less than 60% of the time than they did, and so it allows for better labor,” Bisinjano said. “One person certainly wants to get a phone call in four minutes, not four days.”
Senator Elizabeth Warren, a Massachusetts Democrat, during a hearing by the Senate Housing, Housing and Urban Affairs Committee in Washington, USA, on Thursday, March 7, 2024. (Al Drago / Bloomberg through Getty Images / Getty Images)
The SAA Commissioner also said that the agency’s fraud tools – including his Ai -based fraud detector, Faced with a reaction to allegedly detecting only two cases of 111,000 – are “very strong” and “continue to improve”.
“August 14th is the 90th anniversary of social security,” Bisinjano said. “And The president has I was very clear and I work under that mandate, that we would protect and save it. And yes, part of the work of fraud, waste, abuse and efficiency is protection and preservation of it. “
Signs outside the US Social Security Office’s headquarters in Woodlown, Maryland, USA, Wednesday, February 19, 2025. (Stephanie Reynolds / Bloomberg through Getty Images / Getty Images)
In a letter on Monday, exclusively considered by Fox Business before the release, Bisinjano responded to Warren’s criticism and defended the changes in the administration. He wrote that the SAA “is experiencing a turnaround of customer services after four years long waiting and backward records under the Biden administration.”
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Warren and Oeo Biden’s offices did not respond immediately to Fox Business commentary.
Fox Business Eric Revel contributed to this report.
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